Request a return

Just fill in this simple form!

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    FAQ

    Can I return a product at your collection office?

    Yes, you may! If you’d like to return your product at our collection office, include a note under “How can it be improved?”. You may head down anytime during our opening hours once your return request has been approved.

    How long does it take for my order to be refunded?

    We’ll refund your order immediately after receiving your returns at our warehouse, and you’ll get a notification about it too! However, your bank may take some time (typically 5-10 business days) to credit it back to you.

    If you do not see your refund, feel free to contact us anytime for assistance!

    Can I choose a pickup date and timeslot for my returns?

    In order to keep our door-to door returns free for you, we have to allow our logistics partners to schedule pickups and deliveries according to an optimized route, so we are unable to guarantee a specific date nor timeslot. We apologize for any inconvenience caused! A pickup date will be sent to you once it has been scheduled, and pickup will typically occur within 1 – 2 business days. If this timeframe is unsuitable for you, it is strongly recommended that you come down to our office to return your product. You won’t have to wait for scheduling and can get your refund immediately!