By using the SleepWiz™ website and services, you agree to be bound by the following Terms and Conditions in full; If you disagree with these terms and conditions or any part of these terms and conditions, you must not use our website.

We may revise these terms and conditions from time to time.

The revised terms and conditions shall apply to the use of our website from the date of publication of the revised terms and conditions on the website, and you hereby waive any right you may otherwise have to be notified of, or to consent to, revisions of these terms and conditions.

Terms of Use

This page may contain other proprietary notices and copyright information, the terms of which must be observed and followed. INFORMATION ON THIS WEB SITE IS PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.

Information on this web site may contain technical inaccuracies or typographical errors. Information may be changed or updated without notice.SleepWiz™ may also make improvements and/or changes in the products and/or the programs described in this information at any time without notice.

SleepWiz™ does not want to receive confidential or proprietary information from you through our web site. Please note that any information or material sent to SleepWiz™ will be deemed NOT to be confidential. By sending SleepWiz™ or http://eyemask.sg/ any information or material, you grant SleepWiz™ an unrestricted, irrevocable license to use, reproduce, display, perform, modify, transmit and distribute those materials or information, and you also agree that SleepWiz™ is free to use any ideas, concepts, know-how or techniques that you send us for any purpose.

Information SleepWiz™ publishes on the World Wide Web may contain references or cross references to other products, programs and services that are not announced or available in your country. Such references do not imply that SleepWiz™ intends to announce such products, programs or services in your country. Consult a SleepWiz™ representative for information regarding the products, programs and services which may be available to you.

SleepWiz™ makes no representations whatsoever about any other web site which you may access through this one. When you access a non-SleepWiz™ web site, please understand that it is independent from SleepWiz™, and that SleepWiz™ has no control over the content on that web site. In addition, a link to a non-SleepWiz™ web site does not mean that SleepWiz™ endorses or accepts any responsibility for the content, or the use, of such web site. It is up to you to take precautions to ensure that whatever you select for your use is free of such items as viruses, worms, trojan horses and other items of a destructive nature. IN NO EVENT WILL SLEEPWIZ™ BE LIABLE TO ANY PARTY FOR ANY DIRECT, INDIRECT, SPECIAL OR OTHER CONSEQUENTIAL DAMAGES FOR ANY USE OF THIS WEBSITE, OR ON ANY OTHER HYPERLINKED WEBSITE, INCLUDING, WITHOUT LIMITATION, ANY LOST PROFITS, BUSINESS INTERRUPTION, LOSS OF PROGRAMS OR OTHER DATA ON YOUR INFORMATION HANDLING SYSTEM OR OTHERWISE, EVEN IF WE ARE EXPRESSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Copyright Notice

Copyright (c) 2016-2017 SleepWiz™.

Subject to the express provisions of these terms and conditions:

(a)      we, together with our licensors, own and control all the copyright and other intellectual property rights in our website and the material on our website; and

(b)      all the copyright and other intellectual property rights in our website and the material on our website are reserved.

Shipping Policy

Delivery Timeline

  1. Customer places the order
  2. SleepWiz™ processes the order and prepares it for shipment
  3. At least 24 Hours prior to delivery, SleepWiz™ will send an Email/SMS to the customer to inform him/her of the delivery schedule*
  4. Upon confirmation, your items will be sent out at the date and time zone specified. Delivery will not proceed unless customer has approved of the time zone and date for delivery. This is to prevent failure of delivery.*
  5. Delivery personnel will transport the order to the delivery address
  6. If the customer is not around to receive the delivery, the delivery personnel will give a call to the customer*
  7. If customer is not at home, we can leave the item at the doorstep (Do note that our company will not be liable for any loss/damage of the item in this case)*

*For Courier Services only

Rescheduling of Delivery

The customer is allowed to re-schedule the delivery by if a request via email is received at least 24 hours before the start of the selected delivery timeslot, subject strongly to availability.

Free Shipping

SleepWiz™ aims to fulfill Free Shipping within 3-5 days from the day your order has been processed, excluding the day the order is processed. Free Shipping only arrives Monday – Friday.

SleepWiz™ is not liable for lost parcels via Free Shipping, although the chances of Singpost losing parcels are very low. Registered Shipping is available for to ensure this does not occur.

Registered Shipping

SleepWiz™ aims to fulfill Registered Shipping within 3-5 days from the day your order has been processed, excluding the day the order is processed. Registered Shipping only arrives Monday – Friday.

Next-Day Courier Shipping

SleepWiz™ aims to fulfill Next-Day Courier Shipping within 1 day from the day your order has been processed, excluding the day the order is processed. The delivery timeframe excludes Sundays and Public Holidays.

Same-Day Courier Shipping

For customers with an urgent schedule, you may choose to have your order delivered on a specific time the same day the order is processed via Same-Day Courier Shipping. However, this delivery option is subject to availability. Same-Day Courier Shipping is only available to orders processed before 3pm.

SleepWiz™ aims to fulfill Specific Time Deliveries within a 1-hour, 2-way margin of error of the requested time, but is strongly affected by availability.

Disclaimer

SleepWiz™ will not be responsible for any failed deliveries should the customer provide the wrong delivery information such as the wrong address, wrong contact information, or wrong delivery date and timing.

SleepWiz™ will do our best to help our customers receive their order. However, we are not obliged to deliver the order in any other ways not previously agreed on before the delivery.

We are also not obliged to perform any form of delivery beyond delivery to your doorstep. Should you not be at the location to receive the delivery, we are not obliged to wait for you to return home. We can however pass it to any other persons living in your home.

In cases where our logistics run into unforeseen circumstances, your delivery might be delayed for any number of reasons. In this case, we will inform you of any re-scheduling as early as we can.

Backorders

Backorders are not subject to the delivery timeframes stated above as the products are not in stock. Out of stock products take a maximum of 14 days to arrive, and we will ship them out immediately.

Restricted Areas

SleepWiz™ will not ship to Tuas, Army Camps or Sentosa. If the customer wishes to do so, SleepWiz™ has the right to charge a surcharge.

Self-Collection Policy

Customers who opt to self-collect must produce a valid receipt or SleepWiz™ will not be able to allow a collection. Other forms of identification are not accepted.

Self-collection can be done any time Mondays – Fridays, 11am – 5pm, excluding Public Holidays. SleepWiz™ is not obliged to accept requests for collection outside these hours.

The warehouse address is strictly for self-collection and dispatch purposes only and all orders have to be placed and paid for online beforehand. SleepWiz™ will not accept cash payments for orders at the warehouse.

SleepWiz™ is not obliged to accommodate requests for collection at venues other than our warehouse.

Backorders

Backorders will not be available for collection immediately as the products are not in stock. Out of stock products take a maximum of 14 days to arrive.

If the customer opts to self-collect a backorder, the customer is responsible for finding out when the order will be available for collection. SleepWiz™ is not responsible for any wasted trips that arises if the customer fails to confirm his order arrival date.

7-Night Free Trial

All SleepWiz™ products come with a 7-Night Free Trial. If you do not love your product, simply 1) fill in the returns request form on our website, 2) send us the item back after arranging with us, if your item is deemed to qualify for the 7-Night Free Trial Return Policy, and 3) wait for the product cost to be refunded via your original payment method.

If you have contacted us and we have deemed your item eligible for the 7-Night Free Trial Return Policy, but we do not receive the item, we are not obliged to contact or remind you.

Only when we have received the item, will we refund the product cost via your original mode of payment. Do note that the customer will bear the costs of sending the product(s) back to us.

The validity period of the 7-Night Free Trial starts from the day the order was marked completed and ends 7 days later, inclusive of the day the order was marked completed. All claims must be initiated within this period to be eligible.

If Loyalty Rewards points were used to pay for the purchase, in part or in full, the equivalent value of points will be refunded as points into your account.

Factory Seconds are not entitled to the 7-Night Free Trial.

Free Trial Disclaimers

The 7-Night Free Trial is valid only if the item is returned to us in new and unused condition. We will give our customers the benefit of the doubt when it comes to claims. But in the case of extreme cases of damage like our products having broken into half or otherwise we will require some sort of proof to remain eligible for the 7-Night Free Trial Return Policy. This is to prevent abuse of our 7-Night Free Trial.

If you do discover any cases of damage, please do make sure to snap a photo as soon as you discover it (It’s best to do this at the point of delivery) and forward it to us. This is to prevent any misunderstanding and to streamline the claims process.

In cases of claims of 7-Night Free Trial Return Policy on products with obvious and significant defects, such claims will be taken as questionable and will be reviewed on a case-by-case basis as the customer should have sounded it off upon receipt of the item.

Warranty

All SleepWiz™ products are covered by a 3-Month Warranty. Our Warranty only covers product defects that significantly impair the use of the product. The SleepWiz™ Warranty does not cover Non-Significant Defects, damage that arises out of wear and tear, accidental damage to the product, intentional misuse of the product, damage from irresponsible storage, damage from unwise usage of our product in ways that will cause it to suffer damage unnecessarily.

The validity period of the 3-Month Warranty starts from the day the order was marked completed and ends 3 months later, inclusive of the day the order was marked completed. All claims must be initiated within this period to be eligible.

The SleepWiz™ Warranty is intended as a guarantee to replace or repair your product should it suffer any form of significant impairment while using it for its intended purpose in a regular manner.

It is not intended to protect against accidental damage, misuse of our item, wear and tear damage, or any other misuse of our item(s) that isn’t for its intended purpose.

Non-significant damage refers to but is not limited to:

  • Stains on the product
  • Slight Wear and Tear Damage
  • Minor scratches
  • Discolouration

Damage to the product from the use of our product in unwise manners will also not be covered under our warranty.

Unwise Use of our item(s) refer to such acts but is not limited to:

  • Exposing the product to extreme temperatures
  • Applying excessive force on mechanical parts and joints
  • Exposing the product to excess water

Damage to the product due to unwise storage of our products will also not be covered under our warranty.

Unwise storage refers to such acts as and is not limited to:

  • Storing our products in places of temperatures way above room temperature. E.g. Storing it beside your refrigerator unit
  • Storing it under a heavy load
  • Placing it in an area that is constantly exposed to the sun (Some surfaces like metal do get extremely hot under sun and that might be enough to cause heat damage to our product)

Significant damage is damage that will prevent you from using our product effectively. Such damage that arises out of normal use and is due to a deficiency in our product will definitely be covered.

Should you have an item that is under warranty, simply fill out a Warranty Claims form. SleepWiz™ will schedule a date and time range to pick-up the item from you should the product qualify for a warranty claim, and replace your item with a brand new one.

Do note that the delivery/self-collection of an item under warranty will follow the same rules as a normal order. By default, the replacement product(s) will be shipped to you via Free Standard Shipping, for which SleepWiz™ is not liable for any lost parcels. If you wish to use other shipping methods, you must select the relevant option on the warranty claims form and pay the relevant charges. (Refer to Shipping Policy).

Disclaimers

The Warranty only covers the original item.

Factory Seconds are not entitled to the 6-Month Warranty.

We advise all our customers to check your item(s) when you receive them, and if there are any major damages, do make sure to report them to us with a picture, and we will provide you with a free replacement.

It is our customers’ responsibility to survey and check the product for any damage upon receipt of the product. If there is significant unacceptable damage to the product, customers should sound it off immediately.

Should our customers receive the product and not sound off any unacceptable defects to the product, we will assume that the customer has deemed the product acceptable in its received state.